Frequently Asked Questions


If you have a question about shopping online at BirminghamDrumCentre.co.uk, you may be able to find an answer below. Here are some of our customers' most frequently asked questions.

If your question is not answered below, please contact us.

How do I use BirminghamDrumCentre.co.uk?
How can I pay for my purchases?
Can I check stock at a store?
Can I reserve products and pick them up in my favourite store?
How do I know if my order has been received?
When will my order be delivered?
Can I specify a delivery date?
Are receipts sent with deliveries?
How can I get a V.A.T receipt?
Can I place an order from overseas?
Does BirminghamDrumCentre.co.uk deliver overseas?
Can I return a product, exchange it or get a refund?
Are my details secure?
How can I get a catalogue?
Will this site work on my browser?


How do I use BirminghamDrumCentre.co.uk?
Shopping online with BDC is straightforward and convenient. Click here for a guide on how to use this site.

How can I pay for my purchases?
You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Switch, Solo. XXXXXXXXWe do not accept Electron cards.XXXXXXXXXX Your credit card details will be encrypted to help keep them secure. See Secure online shopping for more information.

Can I check stock at a store?
Yes, you can save time by checking stock at our store.

Can I reserve products and pick them up at the store?
Yes you can. Check that the item is held in stock with customer services.

How do I know if my order has been received?
Upon receipt of your order, an Order Acknowledgement screen will be generated, issuing an order reference number. Please print out this page for future reference. You will also receive an email confirming that we have received your order details.

When will my order be delivered?
An estimated delivery lead time is shown in the delivery section on this website. Items usually delivered within 48 hours, please allow 7 to 28 days. For larger items, we are unable to book a specific delivery date at the time of order. However, we will check the latest delivery lead time for your postcode as you go through the ordering process (before you enter any payment details) and confirm this approximate lead time when we acknowledge your order. We will then contact you to arrange a delivery date.

As a guide, most goods are usually delivered within 48 hours (excluding weekends and Bank Holidays) from when you place your order. Deliveries are made between 8am and 6pm and we will need a signature at the time of delivery. Next day and Saturday delivery may also be available, depending on the time of order and the delivery address. Saturday deliveries are made between 8am and 4pm.

Larger items are usually delivered 14 days from receipt of order. See Home delivery information for more details. Please note that if your order is made up of a combination of the above, deliveries will be made separately.

Can I specify a delivery date?
Yes, for most items. If you have a preferred delivery date, please select it when placing your order. Someone will need to be present at the time of delivery to sign for the items. You can specify a delivery address different from your home or main contact address, if more convenient.

Are receipts sent with deliveries?
The receipt is the address label on the parcel. You will need this in case you wish to return goods. Some customers have requested a more traditional receipt with their delivery and we are working on providing this as soon as possible.

How can I get a V.A.T. receipt?
In order to receive such a receipt, please email us at bhamdrum@aol.com including your order number. We will be more than happy to deal with your request.

Can I place an order from overseas?
Yes. Customers from abroad can both register and place an order.

Does The Birmingham Drum Centre deliver overseas?
Yes we deliver the products worldwide.

Can I return a product, exchange it or get a refund?
We want you to be totally satisfied with every purchase you make from BDC. If for any reason, you are not completely happy with your purchase, please see our Returns and refunds page.

Are my details secure?
Shopping on birminghamdrumcentre.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. See Secure online shopping for more details.

How can I get a catalogue?
You can order a catalogue from the website.

Will this site work on my browser?
You should be able to access this website using any browser but the user experience provided may be of a better standard if using one of the following browser versions:

PC users: Internet Explorer version 5.0 or later
Netscape 6.2 or later
MAC users: Internet Explorer version 5.1.6

You may download the latest browser version of Internet Explorer from: www.microsoft.com/downloads/search.aspx?displaylang=en&catergoryid=6

You may download the latest browser version of Netscape from: channels.netscape.com/ns/browsers/default.jsp

Contact Us

If you can't find the information you are looking for on this page or any of our other customer services pages, you can contact us by email, phone or post. In order to get the quickest answer possible, please use the appropriate contact details below.

To enquire about an order that you have already placed, for home delivery: Email bhamdrum@aol.com (please include your order number in the email subject line)

For press enquiries regarding corporate affairs: Email bhamdrum@aol.com

For enquiries from the consumer press ( e.g. product and image loans, etc): Email bhamdrum@aol.com

For any other enquiry about BDC or our store: Email bhamdrum@aol.com (please enter BDC General Enquiry in the email subject line)

* Internet Customer Service lines open:

Monday to Friday
Saturday 9am - 6pm

(For security and training purposes, telephone calls to and from Customer Service Centres may be recorded or monitored).

** Easier shopping for customers with disabilities. We are committed to making BDC services accessible to all. If you need any help, please telephone us.