Customer's Rights
Cancellation of Order and Refunds
We are prepared to offer a full refund on any goods purchased, providing written confirmation is received by us within 7 working days of you receiving the goods. Following this, the goods must be returned to us within 14 working days of receipt. If we do not receive the goods back, or evidence that they have been dispatched to us, we will deem that you have accepted the goods and no longer wish to cancel the order. Proof of postage is not proof of delivery. Responsibility and cost of returning the goods to us shall rest with you with, except where substitute goods have been provided; We will cover the cost of returning substitute goods. We cannot however, accept the return of software or other recorded material unless the goods are faulty. If goods are delivered to you in a damaged condition you must inform Customer Services at bhamdrum@aol.com as soon as possible. If however you do not inform us within a reasonable period of time we will have no liability for the goods in question. All goods must be returned to us with their original packaging.
This does not affect your statutory rights as a consumer. All goods are supplied with a manufacturers warranty, which will vary in length. If within the warranty period (but outside the first 14 days) the goods supplied by us become defective, please refer to the user manual and follow the instructions for contacting the manufacturer and reporting it or contact Customer Services at bhamdrum@aol.com. All warranties offered are in addition to your statutory rights as a consumer.
If you wish to return non-faulty goods, this can be done at our discretion and in accordance with our returns policy. Goods returned to us remain at your risk until booked into our returns department. We recommend that when returning goods that adequate insurance is taken out to cover any loss or damage that may occur during transit. We will not be held liable for any such loss or damage. Refunds, once authorised are processed the same working day(unless we are awaiting goods to be returned by you in which case they will be processed when they have been checked and booked into our returns department). Please note that once we have processed your credit, your issuing bank may not be aware of the transaction for up to 7 working days. Goods, which we have agreed to exchange or refund, will be actioned within 3 days of our receiving them (subject to stock availability). Please allow up to 10 working days from the date you return the goods to us, for delivery of the exchanged goods. If you wish to enquire on the status of the exchange after this period please contact Customer Services at bhamdrum@aol.com